Managed IT Services in Hampshire
Reliable, fixed-rate IT support for businesses across Hampshire, from our base in Odiham, near Hook, serving Basingstoke, Fleet, Farnham and the wider region. We keep your systems running, your data protected and your costs predictable, so your team can get on with the work that pays the bills.
Chronos Solutions has provided managed IT services to UK businesses since 2012. Whether you have 10 staff or 150, we become your outsourced IT department: monitoring your systems around the clock, resolving issues through a UK-based helpdesk, keeping everything patched and secure, and giving you straight, jargon-free advice on where your technology should go next.
When IT becomes a problem instead of a tool
Most Hampshire SMEs don’t have an IT problem until, suddenly, they have a very expensive one. The warning signs usually look like this.
Managed IT services replace that firefighting with a steady, proactive relationship. Instead of paying to fix things after they break, you pay a predictable monthly fee to stop them breaking in the first place, and to get help fast when something genuinely needs attention.
- Unplanned downtime. A server falls over, the internet drops, or email stops working, and a room full of people sits idle while someone scrambles to find out why.
- Reactive “break-fix” support. You only call IT when something breaks. There’s no one watching the systems day to day, so small issues quietly grow into outages.
- Unpredictable costs. Every fix is a fresh invoice. Budgeting is impossible because you never know whether next month’s IT bill will be £200 or £2,000.
- Security you’re not sure about. You know cyber security matters, but you can’t say with confidence whether your backups work, your software is up to date, or your business would survive a ransomware attack.
- No one thinking ahead. Nobody is mapping your technology to where the business is going, so you’re always reacting, never planning.
Built for established Hampshire SMEs
Our managed IT service is designed for established Hampshire SMEs, typically organisations of around 10 to 150 staff, that depend on their technology but don’t have (or don’t want) a large in-house IT team.
If you’re based in Hook, Odiham, Basingstoke, Fleet, Farnham or anywhere in Hampshire, and increasingly anywhere in the UK, since most of what we do is delivered remotely, we can help.
- Outgrown break-fix. Businesses that have outgrown ad-hoc, break-fix support and need something dependable.
- A stretched internal team. One or two internal IT people who are stretched thin and need a partner to take on monitoring, helpdesk and out-of-hours cover.
- Real consequences from downtime. Sectors where downtime, data loss or a security breach carries real consequences, professional services, financial services, charities and similar.
- One accountable supplier. Businesses that want one supplier for support, security and strategy, rather than juggling several.
A complete, ongoing service, not a one-off project
A Chronos managed IT service is a complete, ongoing service rather than a one-off project. The core elements are below.
Proactive monitoring
We watch your servers, networks, devices and critical services continuously, so we often spot and resolve problems before you notice them. Failing drives, low disk space, backup failures and security alerts are flagged and dealt with early, not after they cause an outage.
UK-based helpdesk
When your team needs help, they reach real, UK-based engineers by phone, email or portal. Day-to-day issues, password resets, email problems, software glitches, new-starter setups, are handled quickly, with response targets backed by a clear service level agreement.
Patching and updates
We keep operating systems, applications and firmware patched and current, closing the security gaps that attackers rely on and keeping your software stable and supported. This is one of the single most effective things any business can do to reduce cyber risk.
IT asset management
We keep an accurate inventory of your hardware, software and licences, what you have, where it is, when it’s due for renewal, and whether you’re correctly licensed. That means cost control, audit-readiness and no nasty surprises.
Explore Asset ManagementBackup and continuity oversight
We make sure your data is backed up and, crucially, that those backups actually restore. A backup you’ve never tested is just a hope; we verify yours so that, if the worst happens, you can recover.
Security as standard
Endpoint protection, email security and patching are built into the managed service, with deeper protection available through our dedicated Cyber Security & Threat Management service. Everything is aligned to good UK practice, including UK GDPR Article 32 and the Data Protection Act 2018.
Strategic guidance (vCIO)
Good IT support isn’t only about fixing things. Through regular reviews, we act as your virtual IT director (vCIO), looking ahead at budgets, lifecycle, risks and opportunities, and giving you plain-English recommendations so your technology supports where the business is going.
From first call to ongoing partnership
We keep onboarding straightforward and low-disruption. Here’s the path from “let’s talk” to a fully managed environment.
Audit
We start with a free IT assessment: a structured review of your current systems, security posture, risks and costs. You get a clear, honest picture of where you stand, useful whether or not you go on to work with us.
Transition
If you decide to proceed, we plan and carry out a careful handover. We document your environment, put monitoring and security tooling in place, address the most urgent risks and agree how support will work, all with minimal disruption to your team.
Manage
Day to day, we monitor, maintain, patch and protect your systems, and your team has a UK helpdesk to call whenever they need it. You get proactive maintenance plus responsive support, all under an agreed service level agreement.
Review
At regular intervals we meet to review performance, budgets, risks and plans, the vCIO function, so your IT keeps pace with your business and there are no surprises.
Service levels and response commitments
We believe you should know exactly what to expect when you raise an issue. Our managed IT service is delivered under a service level agreement (SLA) using a standard UK four-tier priority model, with response targets matched to business impact. The tiers below represent the commitments we set out in your SLA, we confirm the exact figures with you in writing before you sign.
| Priority | Typical impact | Target response | Target resolution |
|---|---|---|---|
| Critical (P1) | Whole business or a critical system down | Agreed in your SLA | Confirmed in writing before you sign |
| High (P2) | Several users or a key function affected | Agreed in your SLA | Confirmed in writing before you sign |
| Medium (P3) | Single user; workaround available | Agreed in your SLA | Confirmed in writing before you sign |
| Low (P4) | Minor issue or routine request | Agreed in your SLA | Confirmed in writing before you sign |
We publish target times only once they’re agreed for your environment. The exact response and resolution figures are confirmed with you in writing before you sign, so the SLA reflects your systems, risk appetite and priorities, never a generic promise.
Trusted technology, properly supported
We work with leading vendors so we can specify, supply and support the right technology for your business.
Vendor partnerships, not security accreditations. Our independent, partner-backed sourcing is covered in more detail on our Hardware Sourcing & Consultancy page.
On security credentials, we display security accreditations only when held and independently verifiable on the official register. We’d rather show nothing than imply a certification we can’t prove.
Based in Odiham, serving Hampshire
We’re a genuinely local IT partner. Our office is in Odiham, just outside Hook, which puts us within easy reach of businesses across Basingstoke, Fleet, Farnham and the surrounding towns. Most support is delivered remotely and quickly, but when you need someone on site, we’re close enough to be there.
Being local matters: we understand the businesses, the connectivity and the realities of operating in this part of Hampshire, and you get a supplier you can actually meet, not a faceless call centre.
Chronos Solutions LimitedUnit 8, Crumplins Business Court, Dunleys Hill, Odiham, Hook, RG29 1DU, United Kingdom
Frequently asked questions
What does “managed IT services” actually mean?
Managed IT services means outsourcing the ongoing running of your technology to a specialist provider for a predictable monthly fee. Instead of calling someone only when things break, you get continuous monitoring, a helpdesk, patching, security and strategic advice, designed to prevent problems and resolve the rest quickly. In effect, Chronos becomes your outsourced IT department.
How is this different from break-fix IT support?
Break-fix support is reactive: you pay per incident, after something has already gone wrong. Managed IT is proactive: we monitor and maintain your systems to stop issues arising, and you pay a fixed fee that covers ongoing support. That makes costs predictable and downtime far less likely.
Which areas of Hampshire do you cover?
We’re based in Odiham, near Hook, and regularly support businesses across Basingstoke, Fleet, Farnham and the wider Hampshire area. Because most support is delivered remotely, we also work with clients UK-wide, with on-site visits available locally when needed.
What size of business do you work with?
Our managed IT service is built for established SMEs, typically around 10 to 150 staff. That includes businesses with no in-house IT, as well as those with a small internal team who want a partner to handle monitoring, helpdesk and out-of-hours cover.
How quickly will you respond when something goes wrong?
Response times are set out in your service level agreement (SLA) using a four-tier priority model, with the fastest targets reserved for business-critical issues. We agree the exact targets with you in writing before you sign, so they reflect your environment and risk profile.
Will switching IT providers disrupt my business?
We plan transitions carefully to keep disruption to a minimum. We document your environment, put our monitoring and security tools in place, tackle the most urgent risks first and agree how support will run, all on a timeline that works around your team.
Do you handle cyber security as part of managed IT?
Yes. Endpoint protection, email security and patching are included as standard, with deeper protection available through our dedicated Cyber Security & Threat Management service. Everything is aligned to UK good practice, including UK GDPR Article 32 and the Data Protection Act 2018.
Is there a free assessment, and what does it involve?
Yes. The free IT assessment is a structured review of your current systems, security posture, risks and costs, ending with a clear, honest summary of where you stand and what we’d recommend. There’s no obligation to proceed.
Ready to make IT one less thing to worry about?
If unpredictable IT is costing you time, money or sleep, let’s change that. Book a free IT assessment and we’ll give you an honest review of your systems, risks and options, with no obligation and no jargon.